Approvals and regulations

We strive to anticipate what is important to you, and our first requirement is to provide you with a comfortable, responsible service that you can trust. Insurance distribution is a highly regulated business, and we ensure that our products, processes and partners comply with the regulations.

Four priorities to improve service quality and management ethics


European insurance distribution rules apply to France, and notably require that every company that sells insurance contracts of any kind must be registered with a registration authority called Orias (equiv. EIOPA). This registration procedure allows the supervisory and regulatory authorities to verify, among other things;

  • the soundness of distributors
  • their "good repute", via criminal record checks
  • and their skills via "capacity" requirements worked on through regular training.

Orion Ticket Neige, editor of the website, is registered with the Orias in the "insurance brokers" category under the number 19004917, and is subject to the supervision of French ACPR (Autorité de Contrôle Prudentiel et de Résolution) 4 Place de Budapest, CS 92459, 75436 Paris Cedex 09.



In compliance with the so-called Self-Regulation Act of 2022, Orion Ticket Neige is a member of the professional self-regulation association Endya, approved by ACPR, which verifies its regulatory compliance.



It was the DNA of its early founders in the 80's, and it is still the primary motivation of its network today, the accompaniment and comfort of the skier represent a central commitment for Orion Ticket Neige. Insurance procedures are always complex, and often we would love them to be simpler. At our level and for the priority benefit of our insured clients, we for example adopt the following rules :

  • total transparency on our governance, subject to the ethics of cooperative companies
  • strict control of products and services through contracts with top rated professional partners
  • case-by-case management by a specialised team based in France.

Consumer protection

Orion Ticket Neige is an insurance broker, and we take this status very seriously, as the rule is that the broker is the agent and representative of his client. Our service culture stems from this vision, and we frame it in texts that are open to criticism. Tell us what you think!

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Logo is published by Orion Ticket Neige, a cooperative company of ski area operators and mountain partners. Discover Orion-TN
Orion-TN mandates the insurance broker WTW Montagne (Gras Savoye) for customer guidance, insurance services, technical and financial management of claims and compensations. Discover WTW Montagne
Assur'Glisse / Assur'Green programme insurer is Mutuaide (Groupama). Discover Mutuaide
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For your questions about online sales, payments, your account Contact the Orion Ticket Neige sales department
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For your questions about your guarantees, claims files, compensations... Contact the WTW Montagne (Gras Savoye) customer service department +33(0)972722245 (dedicated line, call not surcharged)
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